FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 1–2 business days, then delivered in 9–15 business days. We offer one shipping method, Standard Insured Shipping, and it is free on every order.
Which countries do you ship to?
We currently ship to the United States and the United Kingdom. Orders are dispatched from our fulfilment centre in Las Vegas, Nevada.
How much does shipping cost?
Shipping is free, with no minimum order value. United Kingdom orders may be subject to import VAT or customs duties charged on delivery — see our Shipping & Delivery page.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, with no restocking fee. Items must be unused, in their original packaging, and in resellable condition. Please see our Refund Policy for full details.
How do I start a return?
Email us at support@karvelle.com with your order number and reason for return. We'll send you a return authorisation and instructions within 24 hours. Return postage is arranged and paid by the customer — we recommend a tracked service. There is no restocking fee.
Products
Are your bags real leather?
We offer both premium vegan leather bags and other high-quality materials. Each product description specifies the exact materials used. Browse our Vegan Leather Bags collection for cruelty-free options.
How do I care for my bag?
We recommend wiping your bag with a soft, damp cloth. Avoid prolonged exposure to direct sunlight and store in the dust bag provided when not in use.
Other Questions
Do you offer gift wrapping?
Not currently, but all orders arrive in premium Karvelle packaging that's gift-ready.
Can I cancel or modify my order?
If your order hasn't shipped yet, email us as soon as possible at support@karvelle.com and we'll do our best to accommodate changes.