Returns & Exchanges

Returns & Exchanges

We want you to love your Karvelle bag. If it's not quite right, we're here to help.

Return Policy

  • Returns accepted within 30 days of delivery.
  • Items must be unused, undamaged, and in their original packaging.
  • Sale items are final sale and cannot be returned.

How to Return

  1. Email support@karvelle.com with your order number and reason for return.
  2. We'll send you a return authorisation and shipping instructions within 24 hours.
  3. Post your item back using a tracked service (we recommend Royal Mail Tracked for UK returns). Return postage is arranged and paid by you. We don't charge a restocking fee, and nothing further is deducted from your refund.
  4. Once we receive and inspect your return, we'll process your refund within 5–7 business days.

Exchanges

We don't offer direct exchanges at the moment. To get a different item, please return the original and place a new order. This ensures the fastest turnaround.

Damaged or Faulty Items

If your bag arrives damaged or faulty, please email us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or full refund at no extra cost to you.

Refund Method

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.

For full details, see our Refund Policy.